You are likely to be employed by a field service company, one that relies on staff or subcontractors to perform assigned tasks at customers’ homes.
Recently, office management software has become available for field businesses of all sizes, which represents a significant development.
In this guide, we explain what field service management software is, how it can benefit your business, and how to find the right provider to suit your needs.
Describe field service management software.
The software is used by companies to organize their workforce out in the field and to support those workers in the office. Business owners can utilize these to manage lead generation, work orders, schedules, dispatching, employees, customers, payments, and inventories.
Our business doesn’t function this way.
Town and City Plumbing was the company to call if you had a leak forty years ago. In order to see what time the plumber could be there, the receptionist would call and check the wall calendar. If there were any dates and times available, you would choose from them.
Possibly, the appointment has to be rescheduled several times, causing the receptionist to interact with the client a lot. As you wait for the plumber to arrive, he fixes the leak and hands you a clipboard that contains the charges. Once the work is complete, you send the plumber a check.
Over 40 years later, it seems likely that Town and City Plumbing is still doing business in the same way, and there has been no significant change in their efficiency or growth since then. Is that so? Time and resources are always a constraint with the way a business operates.
It is possible to do things better.
Inefficiencies, errors, and double entry are all present in the scenario above. The use of field service software changes everything, making it easier to manage and scale operations, since all lead, customer, staff, and schedule information is stored in one place and is accessible everywhere.
Every member of your team has access to customer information, job information, and schedules through a computer, tablet, or smartphone. Several solutions give you the option to send job reminders or reschedule appointments to customers and field workers via custom or automated text messages.
A mobile field service manager will help you accomplish more, faster, and with fewer errors.
Is there a reason why field service companies need software?
Various reasons are given by different businesses. In addition to getting organized and managing your business more effectively, field service software can help attract more jobs and grow your business.
When a company is looking for software to manage schedules, most have discovered that whiteboards and sticky notes don’t work well, are error-prone, and require a lot of double entering of data. A field service application will solve these problems.
Traditionally, field service software was only available to enterprises.
It is not new to have a field service management system. These systems have been used for decades by enterprise companies with hundreds of field workers. The field service management software has enabled them to organize their businesses and scale their work force easily.
These types of software can also be complex and costly to set up, which is why they have been reserved for those with the resources and staff to support them. This is changing as a new generation of software tailored specifically to small to medium-sized businesses enters the market.
Expectations regarding prices
You can expect to pay between $25 per month and $25,000 per month depending on your needs, included features, and desired level of support for cloud-based field service software.
In general, an on-premise solution starts at about $5,000 for the installation including hardware, with additional licenses added monthly for close to the original license price.
What is the reason for such a wide range of prices? It is generally believed that price points indicate the size of the company requiring the software services.
A small to medium-sized business can expect to spend between $1,000 and $5,000 per year on IT services. Spending in the upper range is typical for enterprise businesses with complex needs.